I've been using SpiderOak to backup my documents for a long time now (nearly 4 years), and have blogged about my experiences a couple of times... but I've always thought the SpiderOak concept was awesome (Zero Knowledge for example), and the software just keeps working... but I've recently discovered that SpiderOak (the company) has amazing customer service as well.
It's not easy selling stuff and maintaining what you sell over a wide geographic area and customer base and keep customers happy. If it was easy Buffer (another favourite of mine) would not have to blog about it so often (for example). Buffer has built up their own almost cult following for happiness in their own ranks, using simple but effective methods. Buffer has its simple 10 Values, which I'm not sure if SpiderOak know or implement, but they seem to be doing them none-the-less.
The reason I'm being so positive is that I had an extremely positive encounter: I had reason to contact their Help Desk because of some issues with my account, and have been blown away with their timely (read: quick) and over-the-top (read: generous) response: clear and direct to my need.
It is encounters like this that forge a strong relationship (4 years with the same software is indicative of a good relationship I think ). Not everything is smooth sailing with SpiderOak (is it ever with any software?), but exemplary customer service is what smooths over the rough spots and makes me feel like a valued customer... and that's on top of great software!
If you don't know SpiderOak...
SpiderOak offers off-site, secure backups, with sync and private sharing. The SpiderOak application runs in the background, quietly sending your encrypted backups to your off-site storage.
This is what I love about SpiderOak... it just keeps working in the background and gives me a heap of assurance: plus I don't need to worry (too much) about privacy issues as even SpiderOak don't know what their storing for me!
If you want to give SpiderOak a go you can use this link and we'll both get 1Gb extra!